Egain knowledge management software

Our toprated cloud applications for social, mobile, web and contact centers help clients deliver. Argos relationship with egain knowledge management leads to. For over a decade, egain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. Egain communications corporation is a provider of multichannel customer service and knowledge management software for inhouse or ondemand deployment. Conference in experts, transfer sessions, and whisper to enhance collaboration.

Industrys first webbased email management software. The software incorporates the client server architecture, which utilizes a knowledge agent to provide the user with the information needed to perform their task via intranet or extranet from a common knowledge base. Our toprated cloud applications for social, mobile, web and contact centers help clients deliver connected customer journeys in a multichannel world. Engage customers with dynamic offers and realtime web assistance using video, text chat, click to call, and cobrowse.

Argos relationship with egain knowledge management leads. Its product suite includes applications that deliver unified multichannel customer service via mobile, social, email, chat, co. Sep 23, 2019 egain software is a cloudbased and onpremise customer engagement software suite that helps to power digital transformation in various industries. Knowledge base software for call centers dramatically improves incident resolution time, creating a delightful experience for your customers. The software incorporates the client server architecture, which utilizes a knowledge agent to provide the. This marks egain s thirteenth consecutive appearance in this prestigious list. Knowledge management with novo knowledge base software duration. For more than a decade, the worlds largest companies have relied on. Egain edge is an iot platform connected to a powerfull selflearning ai engine. With version 17, egain has implemented many productivity enhancements that were lacking in their previous version. Gartner defines knowledge management km as a discipline that promotes an integrated approach to the creation, capture, organization, access, and use of a. This software offers a large number of services that will help the company to be closer. It could understand customers through natural language processing and answer questions a classic example is a chatbot or virtual assistant, make intelligent decisions through casebased reasoningwhether it is for precise routing of service requests, the next best step.

Egan is the leading provider of cloud customer engagement hub software. Our toprated cloud applications for social, mobile, web, and contact. Customers can go find answers in the knowledge base or faq for their requests themselves, instead of raising a ticket or calling support. For over a decade, hundreds of worlds largest companies have relied on egain to transform their traditional call centers, help desks, and web customer service operations into multichannel. Egain communications corporation egain knowledge validated. Mar 11, 2019 kmworld is a publishing unit of information today, inc. Intelegain develops comprehensive supply chain management scm software solutions. Theres no question artificial intelligence ai for business is red hot, and ai for customer service is white hot. It provides egain solution, a unified cloud software solution to automate, augment, and orchestrate customer engagement, including digitalfirst, omni channel desktop, artificial intelligence ai and knowledge, and analytics and machine learning applications, as well as platform apis and prebuilt thirdparty connectors. The guys that we have been working with at egain have been brilliant, but our implementation didnt get off to the best start. Powered by egain multisearch knowledge access technology, it brings. This enables efficient metering, visualization, selfoptimization analysis, reports and peak control.

Our comprehensive suite of applications help clients. An egain knowledge cloud tale watch the geniuses of company a and company b as they try to help meet the needs of their customers. About egain egain customer engagement solutions deliver digital transformation for leading brands powered by virtual. Mar 11, 2019 egain named in kmworld 100 list for the th year. Agents can exchange text messages, files, web pages, and knowledge base. Additionally, the company launched the industrys very first webbased ondemand email management solution in 1998. Our comprehensive suite of applications help clients deliver memorable, digitalfirst customer experiences in an omnichannel world. Company overview egain communications corporation is a leading provider of knowledge management software for multichannel customer service. The customer service knowledge toolset can include tools for content management cms, search, artificial intelligence, workflow management, knowledge. Choose business it software and services with confidence. To be able to find correct, compliant, contextual, and timely knowledgeby customers in the selfservice customer portal and by agents in the knowledge baseyour business needs the awardwinning. The integration of egain solve and amazon connect makes it easy for businesses to deliver omnichannel customer service that is costeffective, reliable, and scalable. With the help of capterra, learn about egain knowledge, its features, pricing information, popular comparisons to other knowledge management products and more. Access to the centralized knowledge base that enables contact center agents to.

Use of the software product, documentation, and services provided by egain are governed by the applicable egain software license and services agreement or hosting services agreement. Simple yet powerful tool, based on patented reasoning technology. Knowledgeagent egain knowledgeagent, the toprated knowledge management software, guarantees highquality customer engagement by. Our goal is to stop unnecessary co2 emissions in real. Powered by a unified platform, knowledge and analytics, egain 15 helps improve customer experience, optimize service. Supply chain management software development intelegain. There were challenges from the very beginning with misunderstandings and. Altitude software enhances its xperience suite with egain. Note that egain licensees may not use, copy, modify, disclose, or.

Ob is the leading provider of multichannel customer service and knowledge management software for inhouse or ondemand deployment. According to a survey conducted by forrester consulting, poor. Powered by egain multisearch knowledge access technology, it brings together the. Specialties analytics, customer experience, customer engagement, knowledge management software more contact center software, web selfservice, customer support software, customer service. Since its founding in 1993, egain has demonstrated a strong commitment to innovation, obtaining early patents for its cuttingedge knowledge management and casebased reasoning technologies. It provides egain solution, a unified cloud software solution to automate, augment, and orchestrate customer engagement, including digitalfirst, omni channel desktop, artificial intelligence ai and. Mar 11, 2019 recognized for its nextgen knowledge management solution, fronted by virtual assistance and guided by reasoning sunnyvale, calif. Altitude software partners with egain egain launches ai value in 30 days. Apr 07, 2015 egain knowledge stories agents and the knowledge base egain channel. For over a decade, egain solutions have helped improve customer experience, optimize service process, and.

Together with egain knowledgeagent, it provides an integrated application for phone call logging, tracking, and resolution, as well as followon task management for service fulfillment. Connect many knowledge dots in a knowledge software solution. There were challenges from the very beginning with misunderstandings and miscommunications from both sides which have hampered us throughout the project. More than 20 years ago, egain became the first company to provide an artificial intelligence aiguided knowledge software for customer engagement. With the help of capterra, learn about egain knowledge, its features, pricing. This sentiment applies to our executive team as well. Call centre pilots egain knowledge system mycustomer. Since moving to the egain solve v17 platform from and older version of egain, we have seen as big improvement in agent production within email and chat.

It gives representatives a set of tools for serving customers in real time. Cons horrible ceo and top level management drives a corporate culture that favors nepotism and creates a toxic environment. Email management software customer service made easy egain. Altitude software enhances its xperience suite with egain ai. Based on the power of onetm, the concept of one unified. It is based on innovative technical development and leading edge energy expertise. Egan, the aipowered customer engagement platform provider, today announced that altitude software will embed. Guide is a knowledge base fully integrated into our customer support software. For over a decade, egain solutions have helped improve customer experience, optimize. Enterprise ai knowledge management software system egain. Proven in cloud and onsite enterprise deployments for over a decade, egain solutions help improve customer service. Available in the cloud, the solution guarantees highquality customer engagement by infusing omnichannel service with knowledge.

The egain management team is comprised of business leaders and industry experts. The egain management team is comprised of business leaders and industry experts, bringing years of experience to an exciting company working in the cross section between energy efficiency, artificial intelligence and internet of things. According to a survey conducted by forrester consulting, poor access to relevant knowledge among contact centre agents is the biggest driver of. Recognized for its nextgen knowledge management solution, fronted by virtual assistance and guided by reasoning sunnyvale, calif. In the first instance, egain implemented a proof of concept knowledge management solution to support incoming calls for the social energy supply network of flanders. Egain provide our self service and email management system.